Send the actual equipment address
The billing or registered business address is not always where the machine is located. Include the municipality, street, number and the information needed to reach the property. If you manage several premises or apartments, identify the one needing assistance. A map location can also help clarify the correct entrance.
Preparing for a visit to a home
Tell us whether the appliance is built into the kitchen, inside a cabinet or positioned alongside other equipment. The floor, lift and access arrangements can matter when organising an inspection. Do not disconnect or dismantle installations to prepare your enquiry. A general photograph is usually enough to explain how the machine is positioned.
Identify the equipment and describe the symptoms
We handle enquiries about washing machines, dishwashers, fridges, dryers, ovens, hobs, coffee machines and air conditioning. Send the brand and model from the equipment label. Explain which function fails and which functions still work: a machine that will not power on presents different symptoms from one that starts but cannot finish its cycle.
- A readable model photograph and any displayed error code.
- When the fault began and whether it happens every time.
- Contact person and the times when the property is accessible.
Professional kitchens and other premises
For restaurants, bars, hotels and other businesses, please state that the equipment is commercial. We take enquiries about commercial washers and dishwashers, cold rooms, refrigerated cabinets, freezers, ovens and commercial coffee machines. Add the premises name and the responsible person’s contact details. Mention if a particular area needs accompanied access or can only be entered at certain times.
From the first message to the repair
The information you send helps identify the equipment and coordinate an appointment; it does not replace inspection. After reviewing the fault, the necessary work can be explained and agreed with you. If somebody else opens the premises, decide how you can be contacted and who can make decisions, so the inspection does not depend on finding someone at the last moment.
Frequently asked questions
Do you cover addresses outside both city centres?
Yes. You can enquire about locations within Santa Cruz de Tenerife and San Cristóbal de La Laguna municipalities. Send the complete location so we can confirm the visit arrangements.
Can I ask about a built-in appliance?
Yes. Mention that it is integrated and send a photograph of the installation. Do not pull it out yourself just to make the enquiry; we will discuss the access requirements.
What if my premises are in a neighbouring municipality?
We also take enquiries from the rest of Tenerife. Check the service area list and include the exact municipality; the machine does not need to be in Santa Cruz or La Laguna.