Puerto de la Cruz, La Orotava and Los Realejos
Include the municipality as well as the street or premises name. For a home outside the town centre, a map location and access directions help identify where the appliance is. Tell us beforehand if it is upstairs without a lift, built into furniture or positioned behind another machine. These details help coordinate the inspection.
Other northern and northwestern municipalities
We also take enquiries in Santa Úrsula, La Victoria de Acentejo, La Matanza de Acentejo, El Sauzal, Tacoronte, San Juan de la Rambla, La Guancha, Icod de los Vinos, Garachico, Los Silos, Buenavista del Norte and El Tanque. This describes our coverage, not local branches or promised arrival times. See the island-wide service areas page for other locations.
Laundry, cooking and refrigeration at home
A precise description helps prepare the inspection: does the washing machine stop while draining, does the oven switch on without heating, or does the fridge display an unusual temperature? Describe the symptom and when it began. We also take enquiries about dishwashers, dryers, hobs, coffee machines and air conditioning. The cause is established by diagnosis.
Equipment at a business
A laundry, commercial kitchen or shop may have several similar machines. Identify which one is affected and send its equipment label. For a cold room or refrigerated cabinet, include the displayed temperature; for washing equipment, describe the programme or stage at which it stops. You do not need to identify the faulty part yourself.
Arranging access and inspection
Send photographs and a description through WhatsApp or use the contact form. Tell us who will meet the technician and when the equipment is accessible. We review the information to discuss availability and arrangements. If you live off the island or manage a property, include the contact person who will be there.
- Full address and municipality.
- Brand, model and a readable label photograph if accessible.
- Symptoms, visible error message and on-site contact details.
Frequently asked questions
Should I bring the appliance before contacting you?
No. First tell us what the equipment is, where it is and what is happening. We will explain how to organise the inspection for your situation; avoid moving a machine without agreeing this beforehand.
Can I enquire about an intermittent fault?
Yes. Note when it happens, which programme was running and whether an error appears. A short video of the symptom can help prepare the inspection.
How is the visit date confirmed?
Once we have reviewed the address and equipment details, we agree availability with you. Mention access restrictions or periods when the premises are closed.